ICT Short Course
Rockview University

Unit 1: Introduction to Computers
β€” Questions & Answers

  1. What is a computer?
    β†’ A computer is an electronic machine that helps us type, calculate, watch videos, and browse the internet.
  2. What are the main parts of a computer?
    β†’ Input, storage, processor, and output.
  3. What is input in a computer?
    β†’ Giving information to the computer using input devices.
  4. What are examples of input devices?
    β†’ Keyboard, mouse, scanner, microphone.
  5. What does input data do?
    β†’ It sends signals to the computer to tell it what to do.
  6. What is storage in a computer?
    β†’ Saving information so we can use it later.
  7. What are examples of storage devices?
    β†’ Hard Disk Drive (HDD), Solid-State Drive (SSD), Flash Drive (USB).
  8. How is data stored in a computer?
    β†’ As 0s and 1s (binary code).
  9. What is processing in a computer?
    β†’ Working with data to get results.
  10. What part of the computer does processing?
    β†’ The CPU (Central Processing Unit).
  11. What are the main parts of the CPU?
    β†’ ALU (does math and logic) and Control Unit (manages data movement).
  12. What does the CPU do with data?
    β†’ It calculates, compares, and changes data.
  13. What is output in a computer?
    β†’ Showing results of processed data.
  14. What are examples of output devices?
    β†’ Monitor, printer, speakers.
  15. What does output data do?
    β†’ It shows results in a way we can understand.
  16. What are the 4 steps of how a computer works?
    β†’ Input β†’ Store β†’ Process β†’ Output.
  17. Why do we use computers?
    β†’ For learning, working, playing games, and communication.
  18. What is binary code?
    β†’ A way of storing data using 0s and 1s.
  19. What is the brain of the computer?
    β†’ The CPU.
  20. What helps us interact with computers?
    β†’ Input and output devices.

Unit 2: Computer Hardware and Software
β€” Questions & Answers

  1. What is computer hardware?
    β†’ The physical parts of a computer that you can touch and see.
  2. What are examples of hardware?
    β†’ Input devices, output devices, CPU, and system unit.
  3. What is a keyboard used for?
    β†’ Typing text and giving commands to the computer.
  4. What are the types of keyboards?
    β†’ Wired Keyboard and Wireless Keyboard.
  5. What is a mouse used for?
    β†’ Moving the cursor and interacting with items on the screen.
  6. What are the types of mice?
    β†’ Wired Mouse and Wireless Mouse.
  7. What does a monitor do?
    β†’ Shows text, images, and videos from the computer.
  8. What does a printer do?
    β†’ Prints documents and pictures from the computer.
  9. What are the types of printers?
    β†’ Inkjet Printer and Laser Printer.
  10. What is the CPU?
    β†’ The brain of the computer that processes instructions and tasks.
  11. What does the CPU do?
    β†’ Executes instructions, calculates, and controls operations.
  12. What is the system unit?
    β†’ The main body of a desktop computer that holds internal parts.
  13. What does the system unit contain?
    β†’ CPU, memory, motherboard, power supply, and storage drives.
  14. What is computer software?
    β†’ A set of instructions that tells the computer what to do.
  15. Can you touch software?
    β†’ No, software is not physical.
  16. What are the main types of software?
    β†’ System Software, Application Software, Utility Software, Programming Software.
  17. What is system software?
    β†’ Software that manages hardware and runs other programs.
  18. What are examples of system software?
    β†’ Windows 11 and MacOS.
  19. What is application software?
    β†’ Software that helps users do tasks like writing or browsing.
  20. What are examples of application software?
    β†’ Microsoft Word, Google Chrome, Adobe Photoshop.
  21. What is utility software?
    β†’ Software that helps clean, protect, and improve your computer.
  22. What are examples of utility software?
    β†’ Avast Antivirus, 360 Total Security.
  23. What is programming software?
    β†’ Software used to write, test, and fix other programs.
  24. What are examples of programming software?
    β†’ Visual Studio Code, C++ Compiler.

Unit 3: Understanding Operating Systems
β€” Questions & Answers

  1. What is an operating system (OS)?
    β†’ It is the main software that helps a computer or device work.
  2. What does an operating system do?
    β†’ It starts the device, runs apps, saves files, and connects to other devices.
  3. Can a computer work without an OS?
    β†’ No, it cannot function without an operating system.
  4. What happens when you turn on a device?
    β†’ The operating system loads and starts working.
  5. How does an OS help with applications?
    β†’ It opens and manages programs like Word or Chrome.
  6. How does an OS manage files?
    β†’ It helps you save, open, and organize documents.
  7. How does an OS control hardware?
    β†’ It connects to printers, keyboards, screens, and other devices.
  8. How does an OS protect your system?
    β†’ It provides security from viruses and errors.
  9. What is a single-user operating system?
    β†’ It allows one person to use the computer at a time.
  10. Where is a single-user OS used?
    β†’ In homes, schools, and offices.
  11. What are examples of single-user OS?
    β†’ Windows 10 and macOS Ventura.
  12. What is a multi-user operating system?
    β†’ It allows many users to access the same system at once.
  13. Where is a multi-user OS used?
    β†’ In companies, universities, and data centers.
  14. What are examples of multi-user OS?
    β†’ Linux (Ubuntu Server) and UNIX.
  15. What is a mobile operating system?
    β†’ It is made for smartphones and tablets.
  16. What does a mobile OS do?
    β†’ It runs apps, manages touchscreens, and connects to mobile networks.
  17. What are examples of mobile OS?
    β†’ Android and iOS.
  18. What is a real-time operating system (RTOS)?
    β†’ It is used in machines that need fast and accurate responses.
  19. Where is RTOS used?
    β†’ In robots, airplanes, and medical tools.
  20. What are examples of RTOS?
    β†’ FreeRTOS and VxWorks.
  21. What is Windows OS?
    β†’ A popular OS used in schools, offices, and homes.
  22. What are examples of Windows OS?
    β†’ Windows 10 and Windows 11.
  23. What is macOS?
    β†’ An OS made by Apple for Mac computers.
  24. What are examples of macOS?
    β†’ macOS Monterey and macOS Ventura.
  25. What is Linux?
    β†’ A free and open-source OS used by programmers and companies.
  26. What are examples of Linux?
    β†’ Ubuntu, Fedora, and Debian.
  27. What is Android OS?
    β†’ A mobile OS used in smartphones and tablets.
  28. What are examples of Android and iPhone OS?
    β†’ Android 12, Android 13; iPhone 12, iPhone 15.
  29. Which phones use Android and iOS?
    β†’ Samsung, Tecno, Huawei, and iPhones.
  30. What is the role of an operating system?
    β†’ It helps devices work properly by managing apps, files, and hardware.
  31. What are the main types of operating systems?
    β†’ Single-user, multi-user, mobile, and real-time OS.

Unit 4: Working with Files and Folders
β€” Questions & Answers

  1. What is a file?
    β†’ A file is something you create or use on a computer, like a document, picture, video, or song.
  2. What is a folder?
    β†’ A folder is a digital container that holds files to keep them organized.
  3. What are examples of files?
    β†’ Homework, photos, music, videos, and notes.
  4. Why do we use folders?
    β†’ To group related files together and stay organized.
  5. What are text file types?
    β†’ .docx, .txt, .pdf
  6. What are image file types?
    β†’ .jpg, .png
  7. What are video file types?
    β†’ .mp4, .avi
  8. What are audio file types?
    β†’ .mp3, .wav
  9. How do you create a new file?
    β†’ Use programs like Microsoft Word or Paint.
  10. How do you create a new folder?
    β†’ Right-click and choose β€œNew Folder.”
  11. Why should you name your folder clearly?
    β†’ So you know what’s inside and stay organized.
  12. Why is saving your work important?
    β†’ To keep your work safe and avoid losing it.
  13. What is the shortcut to save quickly?
    β†’ Press Ctrl + S
  14. What is the difference between β€œSave” and β€œSave As”?
    β†’ β€œSave” updates the file; β€œSave As” makes a copy with a new name.
  15. Why rename a file or folder?
    β†’ To make the name clear and easy to find.
  16. How do you rename a file or folder?
    β†’ Right-click it, choose β€œRename,” and type a new name.
  17. What symbols should you avoid in names?
    β†’ / \ * ? and other special characters.
  18. How do you delete a file or folder?
    β†’ Right-click and choose β€œDelete” or press the Delete key.
  19. Where do deleted files go first?
    β†’ To the Recycle Bin.
  20. Why empty the Recycle Bin?
    β†’ To free up space on your computer.
  21. How do you move a file into a folder?
    β†’ Drag it or use copy and paste.
  22. Why move files into folders?
    β†’ To keep your computer neat and tidy.
  23. What is a good tip for organizing files?
    β†’ Group similar files together, like all schoolwork in one folder.
  24. What is the purpose of using files and folders?
    β†’ To save your work and keep everything organized.
  25. What are the basic actions you can do with files?
    β†’ Create, save, rename, delete, and move them.

Unit 5: Introduction to Microsoft Word
β€” Questions & Answers

  1. What is Microsoft Word?
    β†’ A computer program used to write and edit documents.
  2. What can you do with Microsoft Word?
    β†’ Type letters, school work, notes, and more.
  3. Why is Microsoft Word useful?
    β†’ It helps make your writing neat and professional.
  4. What is Microsoft Word used for?
    β†’ Writing, editing, formatting, and printing documents.
  5. What is the common file type for Word documents?
    β†’ .docx
  6. What does formatting text mean?
    β†’ Changing how text looks, like making it bold or italic.
  7. What does bold text do?
    β†’ Makes the text darker and stronger.
  8. What does italic text do?
    β†’ Slants the text.
  9. What does underline do?
    β†’ Adds a line under the text.
  10. What is font in Word?
    β†’ The style and size of letters.
  11. How do you add pictures in Word?
    β†’ Use β€œInsert Picture” to add images from your computer.
  12. What is a table used for in Word?
    β†’ To organize information in rows and columns.
  13. How do you save your work in Word?
    β†’ Use Ctrl + S or click the Save icon.
  14. Why is saving important?
    β†’ To keep your work safe and avoid losing it.
  15. How do you print a document in Word?
    β†’ Go to File > Print and choose your printer and settings.
  16. What are the main features of Microsoft Word?
    β†’ Typing, formatting, adding pictures and tables, saving, and printing.
  17. Why use Microsoft Word for school or work?
    β†’ It helps create neat and professional-looking documents.

Unit 6: Microsoft Excel Basics
β€” Questions & Answers

  1. What is Microsoft Excel?
    β†’ A computer program used to work with numbers and information.
  2. What can you do with Microsoft Excel?
    β†’ Organize data, do calculations, and create charts.
  3. Why is Microsoft Excel useful?
    β†’ It helps with school, business, and everyday tasks like budgeting.
  4. What is Microsoft Excel used for?
    β†’ Math, data entry, record keeping, and analysis.
  5. What is the common file type for Excel?
    β†’ .xlsx
  6. What are rows in Excel?
    β†’ Horizontal lines labeled with numbers (1, 2, 3…).
  7. What are columns in Excel?
    β†’ Vertical lines labeled with letters (A, B, C…).
  8. What is a cell in Excel?
    β†’ A box where you enter data, like A1 or B2.
  9. How do you add numbers in Excel?
    β†’ Use =A1 + B1.
  10. How do you subtract numbers in Excel?
    β†’ Use =A1 - B1.
  11. How do you multiply numbers in Excel?
    β†’ Use =A1 * B1.
  12. How do you divide numbers in Excel?
    β†’ Use =A1 / B1.
  13. What is a bar chart in Excel?
    β†’ A chart that shows data using bars.
  14. What is a pie chart in Excel?
    β†’ A chart that shows parts of a whole.
  15. What is a line chart in Excel?
    β†’ A chart that shows changes over time.
  16. What are the main features of Excel?
    β†’ Rows and columns, formulas for calculations, and chart creation.
  17. Why use Microsoft Excel for school or work?
    β†’ It makes math and data easy to manage and fun to explore.

Unit 7: Internet and Browsing
β€” Questions & Answers

  1. What is the internet?
    β†’ A global network that connects millions of computers and devices.
  2. What can you do on the internet?
    β†’ Share information, send messages, watch videos, play games, and learn.
  3. Where can you use the internet?
    β†’ At home, school, or on your phone.
  4. What is the internet used for?
    β†’ Research, communication, entertainment, shopping, and learning.
  5. What are some examples of internet services?
    β†’ Google, YouTube, Wikipedia, Facebook.
  6. What is a web browser?
    β†’ A program that helps you visit websites on the internet.
  7. What does a browser show you?
    β†’ Pages, pictures, videos, and links.
  8. What are some popular web browsers?
    β†’ Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.
  9. How do you open a browser?
    β†’ Click the browser icon on your device.
  10. What is the first step to browse the internet?
    β†’ Open a browser like Chrome or Edge.
  11. What do you type in the browser to start?
    β†’ A website address (e.g., www.google.com) or search keywords.
  12. How do you explore websites?
    β†’ Click on links to go to other pages, watch videos, or read more.
  13. What does the back button do?
    β†’ Takes you to the previous page you visited.
  14. What are bookmarks used for?
    β†’ To save your favorite websites for easy access later.
  15. Why is the internet important?
    β†’ It helps you find information, learn, and have fun.
  16. Why do we use browsers like Chrome or Edge?
    β†’ To visit websites and explore the internet safely and smartly.

Unit 8: Email Essentials
β€” Questions & Answers

  1. What is email?
    β†’ A way to send and receive messages using the internet.
  2. Who can you talk to using email?
    β†’ Friends, teachers, or workmates anywhere in the world.
  3. Why is email useful?
    β†’ It’s fast, free, and easy to use.
  4. What is email used for?
    β†’ Sending messages, documents, pictures, and links.
  5. What are examples of email services?
    β†’ Gmail, Yahoo Mail, Outlook.
  6. What is the first step to send an email?
    β†’ Create an email account.
  7. Where can you sign up for an email account?
    β†’ Websites like Gmail.com or Outlook.com.
  8. What do you need to create an email account?
    β†’ A username and password.
  9. What is an example of an email address?
    β†’ yourname@gmail.com
  10. What makes a good password?
    β†’ Easy to remember but hard for others to guess.
  11. How do you start writing an email?
    β†’ Click β€œCompose” or β€œNew Message”.
  12. What do you type in the β€œTo” field?
    β†’ The person’s email address (e.g., teacher@example.com).
  13. What is the subject of an email?
    β†’ The title or topic of your message.
  14. What do you write in the message box?
    β†’ Your actual message or information you want to send.
  15. How do you send the email?
    β†’ Click the β€œSend” button.
  16. Why is email important for school or work?
    β†’ It helps you communicate quickly and share important information.

Unit 9: Basic Computer Security
β€” Questions & Answers

  1. What is computer security?
    β†’ Protecting your computer and personal information from harm.
  2. Why is computer security important?
    β†’ It keeps your files safe, passwords private, and devices free from viruses.
  3. What is computer security used for?
    β†’ Protecting data, avoiding scams, and keeping devices healthy.
  4. Who needs computer security?
    β†’ Students, families, businessesβ€”everyone online.
  5. What is a strong password?
    β†’ A password with letters, numbers, and symbols that is hard to guess.
  6. Should you share your password with others?
    β†’ No, never share your password.
  7. What is an example of a strong password?
    β†’ Rockview@2025!
  8. What should you avoid when creating a password?
    β†’ Don’t use your name or birthday.
  9. Why avoid unknown links and downloads?
    β†’ They may contain harmful software or tricks to steal your information.
  10. Where should you download files from?
    β†’ Only from trusted websites.
  11. What should you do if unsure about a link or download?
    β†’ Ask an adult or teacher.
  12. What is antivirus software?
    β†’ A program that protects your computer from harmful programs.
  13. What does antivirus software do?
    β†’ Scans your system and removes threats.
  14. What are examples of antivirus software?
    β†’ Avast, 360 Total Security, Windows Defender.
  15. Why keep antivirus software updated?
    β†’ To stay protected against new threats.
  16. What is a computer virus?
    β†’ A harmful program that can damage your computer or steal data.
  17. Where do viruses come from?
    β†’ Unsafe downloads or infected USB drives.
  18. What are signs of a virus?
    β†’ Slow computer, lost files, strange behavior.
  19. How do you protect against viruses?
    β†’ Use antivirus and avoid unknown files.
  20. What is phishing?
    β†’ Fake emails or messages that try to trick you.
  21. What is an example of phishing?
    β†’ β€œClick here to win a prize!”
  22. What should you do with suspicious messages?
    β†’ Never give your password or click suspicious links.
  23. Why is it important to think before you click?
    β†’ To stay safe and protect your personal information.

Unit 10: Basic Troubleshooting
β€” Questions & Answers

  1. What is troubleshooting?
    β†’ Finding and fixing problems with your computer.
  2. Why is troubleshooting important?
    β†’ It helps your computer run better and saves time.
  3. What is troubleshooting used for?
    β†’ Solving computer issues and improving performance.
  4. Who needs troubleshooting skills?
    β†’ Students, teachers, office workersβ€”everyone who uses a computer.
  5. What should you do if your computer is slow?
    β†’ Restart it to clear temporary files and refresh the system.
  6. How do you restart a computer?
    β†’ Click Start > Power > Restart.
  7. What tip helps before restarting?
    β†’ Close unused programs.
  8. What should you check if a device isn’t working?
    β†’ Check the cables and make sure everything is plugged in properly.
  9. How do you fix a device connection issue?
    β†’ Unplug and plug back in.
  10. What tip helps with device issues?
    β†’ Try a different USB port.
  11. What should you do if software has errors?
    β†’ Update the program or system.
  12. How do you check for updates?
    β†’ Go to Settings > Update & Security > Check for updates.
  13. Why keep your system updated?
    β†’ Updates fix bugs and improve performance.
  14. What should you do if you’re not sure how to fix a problem?
    β†’ Ask a teacher, parent, or tech expert for help.
  15. Where can you search for solutions?
    β†’ Use trusted websites or video tutorials.
  16. What tip helps when searching online?
    β†’ Use Google or YouTube for step-by-step guides.
  17. What helps when looking for answers?
    β†’ Write down the error message.
  18. What are common problems you can troubleshoot?
    β†’ Slow speed, device errors, and software bugs.
  19. What are easy steps anyone can try?
    β†’ Restarting, checking cables, and updating software.
  20. Why is learning to troubleshoot useful?
    β†’ It makes you a smarter computer user.